Privacy Policy
NeuroLover operates the NeuroLover desktop app, the NeuroLover Chrome extension, and the associated website neurolover.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.
On this page
1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide when using our extension, including:
Account credentials (email address, username)
Profile information (name, preferences)
Feedback and support requests
Communications with our team
1.2 Automatically Collected Information
When you use NeuroLover, we automatically collect certain information, including:
Browser type and version
Operating system
Extension usage data (features used, frequency)
Performance and error logs
IP address (anonymized)
We do NOT collect:
Browsing history outside of extension interactions
The content of your personal emails or messages, beyond the fan conversations you explicitly load into the app for reply generation
Payment card details (if applicable, handled by third-party processors)
Sensitive personal data without explicit consent
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To provide, maintain, and improve the NeuroLover extension
Personalization: To customize your experience and provide relevant features
Communication: To send updates, notifications, and respond to your inquiries
Analytics: To understand usage patterns and improve our service
Security: To detect and prevent fraud, abuse, and security incidents
Compliance: To comply with legal obligations and enforce our terms
3. Storage, Security, and Retention
3.1 Data Storage
Your data is stored using industry-standard secure servers. We use:
Encrypted databases
Secure cloud infrastructure providers
Regular security audits and monitoring
3.2 Security Measures
We implement appropriate technical and organizational measures to protect your information:
SSL/TLS encryption for data transmission
Access controls and authentication
Regular security assessments
Employee training on data protection
3.3 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Objection: Object to processing of your data for certain purposes
Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us at admin@neurolover.com
7. Children’s Privacy
NeuroLover is not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
For users in the European Economic Area (EEA), we comply with GDPR requirements and use standard contractual clauses or other approved mechanisms for data transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy.
For material changes, we will provide notice through the extension or via email. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: admin@neurolover.com
Contact form: neurolover.com/contact
We strive to respond to all inquiries within 30 days.